Privacy Policy and Cookie Usage Policy

  1. General Information

This Privacy and Cookie Policy (hereinafter — “Policy”) describes how Astreelia OÜ (Reg. nr: 11304358, VAT nr: EE101091785, address: Keemikute 39, 74111 Maardu, Estonia, email: info@astreelia.ee, phone: +372 55567940) collects, processes, and protects personal data of users of the website https://astreelia.ee, and how cookies are used.

  1. Collection and Processing of Personal Data

We collect and process personal data in accordance with the EU General Data Protection Regulation (GDPR) 2025.
Personal data may include but is not limited to: name, email address, phone number, IP address, and any other data provided by the user while using the website.

  1. Purposes of Data Processing

Personal data is processed for the following purposes:

  • processing user inquiries and feedback;
  • providing information about our products and offers;
  • improving website functionality and service quality;
  • complying with legal obligations.
  1. Legal Basis

Data processing is based on:

  • performance of a contract with the customer;
  • fulfillment of legal obligations (e.g., accounting, consumer dispute resolution).
  1. Use of Cookies

The website uses cookies to improve user experience, analyze website traffic, and deliver personalized content.
Users can manage their cookie preferences in their browser settings.

  1. Data Recipients

Personal data may be transferred to:

  • customer support – for order management and issue resolution;
  • delivery service providers:
    • Itella Estonia OÜ, Loomäe tee 13, 75306 Lehmja küla, Rae vald
    • AS Eesti Post (Omniva), Pallasti 28, 10001 Tallinn
      For courier deliveries, the customer’s address is also provided.
      Data may also be transferred to IT service providers if necessary for website functionality or hosting.
  1. Data Security and Access

Data is stored on Zone Media OÜ servers located at Lõõtsa 5, 11415 Tallinn.
Access is restricted to authorized employees.
Astreelia OÜ applies appropriate technical and organizational measures to protect data against unauthorized access, alteration, or disclosure.

  1. Access and Correction of Data

Customers can view and edit their data in their account profile.
If the purchase was made without an account, data can be requested via email: info@astreelia.ee.

  1. Withdrawal of Consent

If data processing is based on consent, customers have the right to withdraw it at any time by notifying customer support via email.

  1. Data Retention and Deletion
  • When a customer account is deleted, data is removed unless required for accounting or legal reasons.
  • Purchase history without an account is stored for 3 years.
  • Accounting data is stored for 7 years.
    Deletion requests are processed within 30 days.
  1. Data Transfer

Requests for data portability are handled within 30 days after identity verification.

  1. Direct Marketing

If the customer has given consent, Astreelia OÜ may send marketing messages via email or phone.
You can unsubscribe anytime by contacting: info@astreelia.ee.

  1. Dispute Resolution

Questions and complaints related to data processing are handled by customer support (info@astreelia.ee, phone: +372 55567940).
Supervisory authority: Estonian Data Protection Inspectorate (info@aki.ee).