1 General Terms and Conditions
1.1The General Terms and Conditions apply to establish the rules of purchase and determine the legal obligations between the Buyer (hereinafter the Customer) and Astreelia OÜ Reg .nr. 11304358 (hereinafter referred to as the Vendor). The General Terms and Conditions arise as a result of the Customer’s purchase of goods through the Seller’s online store at www.astreelia.ee
1.2 In addition to the General Terms and Conditions, the relationship between the Customer and the Vendor shall be governed by the prices set by the Vendor and shall not deviate from the basic requirements and regulations of the laws of the Republic of Estonia.
1.3 The Seller reserves the right to unilaterally amend the General Terms and Conditions, the range and prices of the offered goods. All the changes come into force from the moment of their publication on the Seller’s website www.astreelia.ee. Orders received before the publication of the changes shall be subject to the terms and conditions in effect at the time of placing the order.
2.1 The prices of the products in the online store Astreelia OÜ are in EURO including 20% VAT and do not include any transportation costs.
The prices for transportation services can be found in the delivery menu.
3. Shopping cart and ordering
3.1. The Customer chooses an item and creates a shopping cart by clicking on the link “Add to cart”.
3.2. In the menu “Checkout” fill in the necessary data and click “Confirm Order”, after which the information about the order is automatically sent to the e-mail address you specified in the order.
3.3 The conditions of the purchase agreement come into force after the 100% prepayment of the order is credited to the account of “Astreelia OÜ”.
4 Payment for order
4.1 After clicking on “Confirm Order” link, the information about the order and the bank details of the Seller are automatically sent to the Customer’s e-mail address specified in the order.
4.2 Also the Client receives an invoice to the e-mail address. The Customer can pay for the goods by bank transfer.
4.3 The order goes to work if 100% of the invoice amount is paid.
4.4 If the payment of the order is not made within 1 working day from the moment of the invoice, the order is automatically canceled.
5. Delivery and transfer of goods
5.1 Astreelia OÜ picks up the order and transfers it to its logistics partners after the sales contract comes into force (after the Customer pays the invoice).
5.2 The terms of delivery of the goods specified on astreelia.ee are valid from the moment of payment of the invoice.
5.3 If the Customer wishes to change the agreed place or time of receiving the goods, the Customer shall notify Astreelia OÜ thereof immediately before the arrival of the goods at the place.
5.4 The prevention of delays and misunderstandings in the delivery of the goods depends on the accuracy and correctness of the data provided in the order. Astreelia OÜ shall not be liable for delays and misunderstandings arising during the delivery of the goods if the delay and misunderstandings have arisen due to the fact that the Customer has provided inaccurate data when placing the order.
5.5 Goods damaged in transit shall be replaced by a new one to the Client if the goods (but not the packaging) have been damaged. If it is not possible to replace the goods with a new one, we offer the Customer to pay the cost of the damaged goods.
6. Cancellation of Order and Return of Goods
6.1. After the payment, the Customer has the right to cancel his order by sending an e-mail to the Seller, indicating his current account number and order number. The prepayment will be returned to the Customer’s current account within 7 calendar days after the receipt of the application.
6.2 If the ordered product does not meet the Customer’s expectations, the Customer has the right to return the product within 14 days from the day of receiving the product, provided that it has not been used and is returned in its original packaging. The money for the returned product shall be transferred by bank transfer within 7 calendar days from the moment when the product arrives to the Seller’s warehouse. If the goods are returned due to the reason specified in clause 6.2, the Customer shall bear the transportation costs not exceeding 10 euros related to the return of goods.
6.3 The Seller shall bear the costs of returning the goods if the defect could not be detected by visual inspection of the package, but only after opening it or if the goods were damaged during transportation, or if the goods do not comply with the Customer’s order.
6.4 The Seller reserves the right not to take back goods under the conditions specified in paragraphs 6.1 and 6.2 if the goods have been manufactured for the Customer under a special design or order, the compliance of which with the Customer’s requirements has been confirmed when placing the order.
6.5 The Seller reserves the right to recalculate the value of the returned goods if they have been damaged due to improper use of the goods by the Client. If the Customer does not agree with the recalculation, he can use the opinion of an independent expert.
7. Warranty and return procedure for defective goods
7.1 The Customer has the right to claim against the Seller within two years after receiving the goods, if the defect was already present in the goods at the time of purchase, although it was discovered later. If a defect is detected within the first six months of the specified period, it is assumed that the goods have already been sold with a defect. The nature of the defect shall be determined by the seller.
7.2 The client can only demand a refund if, in the absence of suitable merchandise, no replacement can be provided within a reasonable period.
7.3 If the Client discovers any defects in the goods, he/she must notify the Seller by e-mail or by using the ‘Feedback’ service. The statement should be accompanied by photographs where the defect of the goods can be clearly seen.
7.4 Astreelia OÜ is not responsible for:
Damage to the goods caused by the Customer’s fault or negligence.
Defects caused by the use of the goods not for their intended purpose.
For the natural physical wear and tear of the goods during normal use.
8. Liability of the parties and force majeure
8.1 The Seller shall be liable to the Customer and the Customer shall be liable to the Seller in case of violation of the provisions of the General Terms and Conditions to the extent prescribed by the legislation in force in the Republic of Estonia.
8.2 The Parties shall be released from liability for full or partial non-performance of the obligations assumed under the General Terms and Conditions, if such non-performance was caused by force majeure circumstances, namely natural disasters, epidemics, explosions, fires and other extraordinary circumstances.
8.3 The Seller shall not compensate any moral damage which, in the opinion of the Customer, may be caused by a delay in delivery dates under the General Terms and Conditions in force.
9.1 The Seller undertakes not to disclose the Client’s personal data to third parties, except in the cases provided by law. Communication between the bank and the buyer is protected by SSL protocol, which guarantees that unauthorized persons cannot access or change the transmitted information.
9.2 The Merchant reserves the right to notify the Client of new services, promotions and special offers. The Client has the right to request the deletion of personal data from the client database by notifying the Seller via e-mail email@example.com, or by using the Feedback service.
9.3 Disputes arising during the performance of the General Terms and Conditions shall be settled by negotiation. If the disputes cannot be settled by negotiation, each party has the right to protect its rights in accordance with the legislation of the Republic of Estonia.